01 Product-Specific Warranty Coverage
There is no single universal warranty period applicable to every product sold on SEPL. The applicable warranty coverage and duration are strictly as specified on the product page, sales invoice, official warranty card, or manufacturer documentation.
- Third-Party Brands: Warranty for third-party manufactured products (e.g., Inverters, Lithium Batteries, Solar Panels) is provided directly by the respective manufacturer, importer, distributor, or their authorized service centers. SEPL assists customers with claim coordination, while technical diagnostic approval remains with the respective manufacturer.
- SEPL-Branded Equipment: Equipment manufactured or customized under the SEPL brand is covered under dedicated SEPL warranty terms stated on your invoice.
02 Warranty Start Date & Validity
Unless expressly stated otherwise, warranty validity begins on the date of purchase shown on the official Solexo Energy Private Limited sales invoice. Component repairs or product replacements do not restart or extend the original warranty period.
03 Qualifying Conditions & Defect Verification
Warranty coverage applies exclusively to verified manufacturing defects and qualifying component failures occurring under normal, published operating conditions.
04 Claim Submission Requirements
To initiate a warranty assessment, the claimant must provide the following documentation:
05 Warranty Exclusions
Warranty strictly does not cover damages or failures arising from external factors or non-manufacturing causes, including:
06 Specific Equipment Rules
| Equipment Category | Standard Guidelines | Special Verification |
|---|---|---|
| Solar Inverters | Hybrid, On-Grid, and Off-Grid inverters covered against internal board/IGBT manufacturing defects. | Event logs, PV string voltages, grid quality data, and surge protection documentation required. |
| Lithium Batteries | Capacity retention and lifecycle warranties apply subject to specified DoD, temperature, and current parameters. | BMS datalogs, charge/discharge cycle count, and inverter compatibility settings required. |
| Solar Panels | Product material warranty and Linear Power Degradation performance warranties are evaluated separately. | EL test, IV-curve measurement, and authorized factory service center assessment. |
07 Remedies: Repair, Replacement & Stock Support
An approved warranty claim does not guarantee an immediate brand-new replacement. Depending on the manufacturer's policy and technical diagnosis, approved remedies follow this order:
- Technical Rectification: Firmware update, calibration, or configuration correction.
- Component Repair: Replacement of defective circuit boards or sub-modules by certified engineers.
- Unit Replacement: If repair is unviable, the same model or a technically equivalent modern model is provided.
- SEPL Stock Facilitation: Where possible, SEPL may facilitate approved replacements directly from local stock to save client downtime.
08 Logistics & Service Inquiries
Unless expressly agreed otherwise, the customer is responsible for safely packaging and transporting the equipment to the designated authorized service center or SEPL service hub for inspection.
Need an Official Offline Copy?
Download the complete SEPL Online Store Customer Support Policy Pack in high-resolution PDF format.