7-Day Eligible Return Facility: SEPL provides a customer-friendly 7-day return policy for qualifying products. To protect all clients and ensure technical integrity, return approvals are subject to the verification rules below.
01 7-Day Change-of-Mind Return Conditions
For a voluntary return or change-of-mind request, the item must satisfy all of the following requirements:
Returned within 7 calendar days from delivery date.
Unused & Uninstalled: Must NOT have been energized, mounted, or configured.
Original Packaging: Factory box, inner foam, plastic wraps, and bands intact.
Complete Accessories: All manuals, brackets, connectors, and cables included.
Factory Seals: Hologram stickers, QC seals, and serial barcodes completely untampered.
Proof of Purchase: Original SEPL sales invoice.
02 Items Not Eligible for Voluntary Return
Due to electrical sensitivity and custom procurement rules, the following items are strictly non-returnable for change-of-mind:
Equipment that has been electrically energized, mounted, or commissioned.
Custom-cut electrical cables, DC solar wires, and customized copper busbars.
Specially indented, custom-imported, or made-to-order industrial solutions.
Clearance or final-sale items clearly identified as non-returnable prior to purchase.
Products with broken factory seals, missing inner accessories, or scuffed terminals.
03 Incorrect Orders vs SEPL Delivery Errors
Customer Ordered Wrong Item
If the client selected the wrong capacity, voltage, or incompatible model, the request is processed as a standard voluntary return. Outbound and return cargo fees and payment processing gateway charges will be deducted from the refund.
Dispatched Incorrectly by SEPL
If the delivered product does not match your confirmed invoice, do not open factory seals or install the unit. Contact us immediately. SEPL will arrange free collection, prompt replacement, or a 100% full refund with zero deductions.
04 Transit Damage Reporting (Within 24 Hours)
Inspect Upon Arrival: When receiving high-value cargo (solar panels, inverters, lithium racks), inspect external carton integrity before signing the delivery receipt. If external damage or puncture is visible, immediately take high-resolution photos and video and notify SEPL support within 24 hours.
05 Return Authorization & Inspection Workflow
Returns follow an organized, transparent 4-stage process:
1
Request RMA
Contact support via WhatsApp or email for a Return Authorization number.
2
Secure Dispatch
Pack in original cartons and ship to the designated SEPL warehouse.
3
QC Inspection
Engineers verify serial number, completeness, and non-energized state within 48h.
4
Refund Release
Funds disbursed via bank transfer or original payment method within 7 working days.
06 Commercial & Wholesale Orders
Dealer, installer, bulk distributor, and commercial engineering project orders are governed by their respective contractual terms and commercial project sales agreements.
